Here are the main occupational health risks associated with working as a BPO / Call Centre Agent, with prevention advice.
BPO agents face some of the highest burnout rates of any profession. Repetitive work, targets, difficult customers and limited autonomy create chronic psychological exhaustion.
High call volumes, monitoring, scripted responses and performance pressure create a chronically stressful environment with few opportunities for recovery.
Prolonged sitting at poorly designed workstations causes back pain, neck pain, carpal tunnel syndrome and eye strain — affecting the majority of BPO workers.
Acoustic shock from sudden loud sounds through headsets and prolonged headset use cause hearing damage and tinnitus in call centre workers.
High rates of anxiety, depression and emotional exhaustion are documented in BPO workers, often linked to the emotional labour of handling difficult customer interactions.